Apple retail stores provide a very convenient feature by automatically emailing the invoice after a purchase from the store. Yesterday, this simple feature came to the rescue when an invoice was required for product warranty confirmation. My wife had recently purchased a pair of Bose Triport Headphones from the Apple retail store in Salt Lake City, Utah, and during our travel to Dubai, the cheap connector on the headphones came apart. Not what one would expect from a $192 pair of headphones, and so my wife was really pissed off.
Since she wanted the headphones for her trip back to US and the product was still under warranty, we decided to try the Bose service center in Dubai to see if they could provide a replacement connector. After a couple of calls, and callbacks, we finally found the Bose service center, which is located opposite Cars Garage in Dubai. So, yesterday we headed there, and the service technician was able to get us a replacement connector. However, without the invoice the connector was going to cost us about $16.
There was no way I was going to pay $16 for a connector still under warranty, so the quick thinking geek and miser in me, quickly spotted the pc at the service center, and once internet access was confirmed, I got on Gmail, did a search for the keyword “Apple”, downloaded the pdf invoice of the purchase, and walked out with the free connector. As simple as that, it felt great, and kudos to Apple for thinking up such a convenient feature.
Even though that ended great, the service center technician still had to print out the invoice, which I felt was unnecessary. I guess old habits die hard; the entire process could have been digital with a simple forward of the invoice from my email to the service centers email.